|Aradiant Corp. integrates highly skilled professionals with state-of-the-art technology to provide superior Customer Care, Technical Support and Wireless Messaging Services.|
Aradiant is more than just an outsourced service provider, we’re your strategic business partner. We work with you to discover innovative ways to keep your customers happy, gain a competitive advantage, and increase your profits.
|Exciting Career Opportunities |
Are you skilled at resolving difficult situations through effective communication? Do you enjoy working in a fast paced environment? Are you looking for schedule flexibility? CHECKOUT ARADIANT’s CAREER SECTION
|Selecting the Right Professionals Aradiant selectively recruits from leading candidates for every level in the organization. We take pride in our people and strongly believe that they are our most important asset. Therefore, we invest in our professionals as soon as they join the Aradiant team. They learn valuable skills from our extensive certification programs in the Aradiant Academy helping them to succeed and provide an unparalleled level of service to our clients.|
We look for the right individuals to join Aradiant’s team of strategic account executives, system engineers, and Customer Care professionals, known as Information Guides (iGuidesSM). Each one of these dedicated individuals is passionate about providing an unsurpassed level of service to our clients and their customers.
Aradiant iGuides are innovative professionals who respond efficiently and intelligently to all requests by our customers, whether they’re providing Customer Care, Technical Support or Wireless Messaging.
Every iGuide at Aradiant has the same two goals: Increase our clients’ overall profitability Ensure customer satisfaction Cutting Edge Training at the Aradiant Academy
Aradiant has been providing cutting edge training to its professionals since 1990. We’ve created the Aradiant Academy to develop our team of professionals and assist them throughout their careers at Aradiant. The Academy consists of an interactive classroom environment with opportunities to gain hands on experience through role playing and system simulation. Our trainers, coaches, and supervisors work with each iGuide to ensure his or her success.
Satisfaction and Longevity
With superior training and opportunities for career growth, our iGuides take pride in their work. In addition, Aradiant offers educational benefits and promotional opportunities to ensure satisfaction and longevity. These steps result in Customer Care professionals who are committed to their job.
Looking for an Exciting Career?
Are you looking for an exciting career with opportunity for education and growth? Aradiant Corp. provides a friendly and energetic environment, quality benefits and comprehensive training in the Aradiant Academy.
|How to Apply|
|To apply for any of the below positions, or for future consideration, send your resume to us. We look forward to hearing from you! Job Line Phone: (800) 439-1896 E-mail your resume to [email protected] Fax: (858) 636-5617 Mail your resume to the following address: Aradiant Corp. 9370 Chesapeake Dr. San Diego, CA 92123|
|iGuide – Technical Level 1|
iGuide � Outsourced Customer Care
BI-LINGUAL iGuide � Messaging
iGuide – Technical Level 1 (part-time opportunities available)
Department: Operations Demonstrated ability to provide telephonic technical support to home networking product users while adhering to Aradiant customer service standards. Demonstrated ability to utilize effective, customer service-based, problem-solving skills to resolve our client�s customers issues. Proven ability to troubleshoot hardware while in Windows Device Manager Demonstrated proficiency in basic computer skills, web-based applications, and flexibility in learning new systems, processes and scripting. Desire to learn 802.11 WiFi networking product line. Prior experience setting up home networking equipment required. Ability to install PCI cards into motherboard. Familiarity with PING, IPCONFIG, WINIPCFG Closing Date to Apply: Until Filled
iGuide � Outsourced Customer Care
Using multi-media computerized systems, responds and troubleshoots customer interactions such as; messaging, pre and post transaction support, order/data entry, reservations services, directions and fraud research. Ability to promote/sell various clients products and services Thoroughly investigate, resolve and provide alternative solutions to client account issues Maintain up to date working knowledge of client�s internal systems and procedures Maintain transaction security at all times Demonstrated exemplary customer service skills Demonstrated ability to navigate the internet Demonstrated ability to provide detailed directions to client�s customer Demonstrated ability to execute multiple client accounts Ability to adapt to fast paced ever-evolving environment Demonstrated analytical and problem solving skills Associate�s degree or equivalent, applicable work experience required Prior direct customer service experience required Prior ecommerce experience a plus Closing Date to Apply: Until Filled
BI-LINGUAL iGuides – Messaging (part-time opportunities available)
Provide courteous and professional service, by taking and sending alphanumeric messages to various subscribers, in a fast paced call center environment. Inbound calls only! Assist subscribers by ensuring prompts are read clearly, following all special instructions when applicable. Assist subscribers by typing and sending alphanumeric caller messages. Ensure subscriber messages are correct, repeat message to caller, review for accurate spelling and punctuation, and ensure content conforms to company guidelines. Adhere to subscriber special features. Assist subscriber with additional account features. Ensure all problems with subscriber accounts are reported quickly. QUALIFICATIONS: Demonstrated ability to type 30 words per minute Effective spelling and grammar skills Effective listening skills Previous data entry or computer experience required Previous phone or call center experience a plus Demonstrated ability to provide a high level of customer service Closing Date to Apply: Until Filled
|Aradiant Employee Benefits|
|Aradiant strongly believes that our employees are our most important asset. To encourage and provide for a desired balance in each individual’s life, we offer our employees a diverse and comprehensive benefits package with the purpose of supporting economical, emotional, and medical well being. The following is a general recap of our current benefits plan, eligibility may depend on employee status: Medical Insurance Voluntary Insurance Holiday and Vacation Benefits|
All services are provided by a designated physician at the insurance carrier’s facilities; there is no need to choose a Primary Care Physician. Point of Service (POS)
This program allows flexibility in choosing coverage. Although a primary care physician from a Health Maintenance Organization (HMO) network must be selected, coverage out of the network is available as well. Dental Insurance
Our coverage offers eligible employees the choice of a PPO or DHMO plan. Each plan encompasses a comprehensive list of dental providers and services. Vision Care
This Preferred Provider Network (PPO) plan encompasses a comprehensive list of vision providers and services. Life Insurance, Accidental Death & Dismemberment, and Long Term Disability
Always thinking about the well being and future of our employees and their families, we provide this benefit at no cost to eligible employees.
|Realizing that each of us has different needs, we offer a broad range of coverage that is voluntary and meets diverse needs for eligible employees: Pet Insurance Cancer Insurance Auto and Home Insurance Short-term Disability Employee Assistance Program|
From time to time, we may be in need of a referral network of professionals to support us in everyday challenges. Our Employee Assistance Program offers a 24-hour service to assist employees and their family members who may be experiencing challenges. This no-cost benefit is a professional, confidential, counseling service whose staff consists of trained and experienced licensed clinical professionals with special expertise in areas such as: relationship and family difficulties, personal problems, stress, conflicts at work, alcoholism, and drug abuse. 401(k) Profit Sharing Plan
This plan allows all full-time and part-time employees to defer up to 20% of their total annual compensation (up to $11,000.00) on a pre-tax basis into a retirement account. We will match a portion of the first 6% of contributions for eligible employees and our employees will always be vested in their deferrals. Flexible Spending Plan
This plan allows employees to establish a Flexible Spending Account and, on a pre-tax basis, deposit through pre-tax payroll deductions to cover reimbursable expenses throughout the plan year. 529 College Fund
This is a flexible, tax-advantaged college savings program that helps make saving for higher education easier. Contributions to this account are done through payroll deductions. Tuition Reimbursement
We encourage our employees to expand their job-related skills and knowledge through continuing education. To support their endeavors, we provide a Tuition Reimbursement Program available to all employees. Employee Discount Program
We offer an Employee Discount Program, which includes special discount savings at various theme parks, movie theatres, fitness centers, restaurants, and retail establishments throughout the Southern California region.
|Holiday and Vacation Benefits|
| Holidays |
Recognizing that celebrations and time for reflection are an important part of our lives, we provide ten (10) holidays this year. Sick Leave and Vacation Days
Our employees accrue paid sick leave as well as vacation days during the course of the year.
Equal Opportunity Employer
It is the policy of Aradiant Corp. to provide equal opportunity in employment to all employees and applicants for employment. No person is to be discriminated against in employment because of race, color, sex, age, national origin, or disability.
The employee benefits listed above are available to eligible employees through the end of 2003.